All of CARBONE OF AMERICA's Carbon brush Division
manufacturing sites are registered with the
ISO
9000 system and are continuously striving
to improve their efficiency.
The
"Quality
and Continuous Improvement" project has
been implemented throughout the Group and all
its functions. It involves all staff through management
methods that promote responsibility and strong
personal commitment. From managers to line staff,
everybody contributes to the development and success
of the Group.
Emphasis on customer satisfaction:
- Objectives:
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Keep in touch with our customers to satisfy
their requirements and anticipate their
future needs. Make quality a permanent
goal in terms of products, services and
relationships.
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- Guidelines:
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Evaluate the level of customer satisfaction
using objective measures. Constantly maintain
a plan for improving customer satifaction
levels.
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- Site indicators:
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Number of customer complaints 
target of excellence: 0
Service rate
target 100 %
Replies to customers
target of excellence: 100 %
of questions answered by the specific deadline. |
